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Responding to the NCSC Staffing Crisis Report

Courts Can't Hire Their Way Out of the Staffing Crisis. But They Can Build Their Way Out.

The National Center for State Courts confirms what court leaders already know: the positions that produce the court record are the hardest to fill and the first to create operational risk when they go vacant. TheRecordXchange® was built to solve that problem.

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of U.S. employees are open to leaving their current employer
50%

of U.S. employees are open to leaving their current employer

Gallup, 2024
more likely to quit over toxic culture than over pay
10.4x

more likely to quit over toxic culture than over pay

MIT Sloan, 2022
hardest-to-fill court positions: reporters and recorders
#1

hardest-to-fill court positions: reporters and recorders

NCSC, 2026
would leave for an employer with a better reputation — even without more pay
92%

would leave for an employer with a better reputation — even without more pay

Glassdoor

The NCSC Identified the Problems.
TRX Built the Solution.

Every pain point in the NCSC Recruitment & Retention Guide maps directly to a capability TheRecordXchange delivers today.

  • The Problem

    Court reporter and recorder vacancies go unfilled for months

    →
    TRX Solution

    Digital recording + AI-assisted transcription eliminates dependency on scarce specialized staff

  • The Problem

    Remaining staff are overworked and burning out

    →
    TRX Solution

    TRX TranscriptionPro™ automates transcript production, freeing your team for higher-value work

  • The Problem

    Legacy systems frustrate employees and signal a stagnant workplace

    →
    TRX Solution

    Browser-based, cloud-native platform — no servers, no installs, modern from day one

  • The Problem

    Inability to offer remote or hybrid work drives candidates elsewhere

    →
    TRX Solution

    Full cloud access from anywhere supports the flexible work arrangements employees demand

  • The Problem

    High turnover means constantly retraining new hires on complex systems

    →
    TRX Solution

    Intuitive interface reduces onboarding time — new staff are productive immediately

  • The Problem

    Budget spent on contract reporters and transcription services to cover gaps

    →
    TRX Solution

    Predictable SaaS subscription replaces variable contract costs — TRX costs less than one FTE

Why Courts Choose TheRecordXchange

  • Court-Exclusive

    The only platform built exclusively for courts. No divided focus across verticals.

  • Browser-Based

    No servers, no installs, no proprietary software. Access everything through a standard web browser.

  • SOC 2 Type II

    Company-wide certification, audited annually. Enterprise-grade security that courts can verify.

  • Vendor-Agnostic

    Works with FTR, JAVS, Liberty, CourtSmart — any recording system. No hardware lock-in.

  • AI + Human Review

    TranscriptionPro combines AI speed with human accuracy. The court record is never compromised.

  • Pilot Program

    Court Modernization Pilot — prove the value with minimal commitment before scaling.

Do the Math

What does it cost your court to post a position for 60 days, interview three rounds, onboard someone for 90 days, and lose them 18 months later? National research puts the cost of replacing one employee at 50–200% of their annual salary.

TRX costs less than one FTE.

And it doesn't quit, doesn't call in sick, doesn't need 90 days of onboarding, and doesn't take institutional knowledge with it when it leaves.

Ready to Talk?

No pitch — just a conversation about what's working for courts that have made this transition. Request a Court Modernization Pilot or schedule a call with our team.

Request a Court Modernization Pilot

We'll be in touch within one business day.

Or email us directly at info@trxchange.com