Request Central
Request Central captures, routes, and tracks transcript requests automatically — replacing spreadsheets and phone tag with one portal that keeps every request moving.
What is Request Central?
Request Central is TheRecordXchange's self-service portal for transcript requests. It routes, timestamps, and fulfills each request in a single queue, with online payment at the point of order.
What request handling looks like without Request Central.
Requests tracked by hand
Every request becomes a spreadsheet row, a sticky note, a follow-up call. The tracking itself becomes the work.
Phone tag with requesters
Status updates and clarifications eat the day — most of it could happen without a single call.
Payment handled separately
Collecting fees outside the request workflow adds steps, reconciliation, and room for things to slip.
Intake that runs itself.
Self-service intake and routing
Requesters submit and track their own requests; the workflow routes and timestamps each one so staff manage exceptions, not data entry.
Online payment at the point of order
Collect request fees when the request is placed, inside the same workflow.
Visibility end to end
A single queue shows what is outstanding, what is late, and where each request stands.
Questions about Request Central
- What is Request Central?
- Request Central is TheRecordXchange's self-service portal for transcript requests. It routes, timestamps, and fulfills each request in a single queue, with online payment at the point of order.
- Can requesters submit and track their own requests?
- Yes. Request Central is self-service: requesters submit and track their own requests, while the workflow routes and timestamps each one so staff manage exceptions instead of data entry.
- Can we collect payment through Request Central?
- Yes. Request Central collects request fees online at the point of order, inside the same workflow as the request itself.
A transcript that arrives on time is an appeal heard on time. We measure our work in days returned to the people waiting on the system. That is access to justice, made concrete.