How Marion County cut transcript turnaround by 40%
One Indiana court's move from manual request tracking to a fully automated workflow — and the operational lift that produced.
Alicia Moffatt
· 8 min read
Two years ago, every transcript request that came into Marion County Superior Courts moved on paper. Requesters mailed or hand-delivered a form. A clerk wrote the request into a shared workbook. The workbook was the system of record. Nothing was searchable, very little was reportable, and the office was processing 200 to 300 requests a month.
"We were spending more time tracking the request than producing the transcript," the Court Administrator said. "That isn't a workflow. That's an archaeological dig."
What changed
The court deployed TRX Request Central in February 2025 — a 14-day implementation. Public-facing requests now arrive through a portal. Clerks approve in a queue. Certified reporters pick up assignments inside the same system. Delivery is electronic.
What didn't change
The certification standard. The reporters. The hardware that records the courtroom. Marion County still uses the same JAVS deployment it had in 2010. TRX integrates with it instead of replacing it.
"We process 200 to 300 transcript requests per month through TRX. The staff no longer tracks requests manually. That alone justified the move."
